domino99 Privacy Policy
This page describes what we collect when you use domino99 and how we keep that data protected across our account systems, live-dealer studios, and payment processing. We at domino99 collect only the information necessary to verify your identity, process your deposits and withdrawals, and deliver our service—live-dealer tables, sportsbook, slots, and esports markets. Your data is encrypted in transit and at rest; we do not sell or share it with advertisers or third-party marketers.
Our data centres operate in multiple jurisdictions to ensure service continuity. Some of your personal information may sit on servers outside your home country; however, we apply the same security standards across all locations. We comply with local data protection laws where we are licensed to operate. This policy applies to all account holders on domino99 regardless of jurisdiction, with the understanding that your use of our platform is permitted only where local law allows.
If you have questions about how we handle your information or wish to exercise your rights regarding your data, contact our support team via live chat, email, or the in-app help centre. We respond to data requests within 30 calendar days.
What we collect and why
When you register an account on domino99, we collect your full name, date of birth, email address, and phone number. During our Know Your Customer (KYC) process, we also collect images of your government-issued ID and proof of residential address (utility bill or bank statement). We use this information to verify your identity, comply with anti-money-laundering regulations, and prevent account fraud.
We collect payment information—your card number, bank account details, or registered payment account (such as DANA, e-wallet, or mobile banking)—only when you initiate a deposit or withdrawal. This information is processed by our payment partners; we do not store full payment card details on our own servers. We also log your IP address, device type, browser, and approximate location each time you log in. This helps us detect unusual access patterns and protect your account from unauthorised logins.
When you play on domino99, we record your game activity—bets placed, outcomes, timestamps, and game session duration—to calculate your account balance, honour withdrawal requests, and investigate any claims of technical error or unfair play. We also store your communication with our support team, including live chat transcripts and emails, to resolve disputes and improve our service.
Data retention and deletion
We retain your account data for as long as your account is active. After account closure, we keep records for three years to comply with financial and legal obligations. After three years, we delete your personal information except where local law requires longer retention.
How we use your data
We use your information to deliver our core services: account creation, deposit and withdrawal processing via local payment, online payment, e-wallet, mobile banking, local payment, online payment, and bank transfersand game play across our sportsbook (covering Liga 1, Piala AFF, and Champions League), live-dealer tables, and esports markets. We also use your data to send you service-related emails—password reset instructions, deposit confirmations, or notifications about account security events. We do not use your data for marketing emails unless you opt in explicitly.
Your rights and our commitments
You have the right to access, correct, or delete your personal data. You may request a copy of all information we hold about you by contacting our support team. If you believe we hold inaccurate information, you can request a correction in your account settings or via support. If your account is closed and you wish your data to be deleted, we will remove all non-mandatory information within 30 days, with the exception of transaction records required for compliance with financial regulations.
We at domino99 treat your privacy as a core responsibility, not an afterthought. Our commitment is to use your data only for the services you expect and to keep it secure from unauthorised access.
Third parties and data processors
We engage third-party service providers to operate key parts of our platform: payment processors handle your deposit and withdrawal transactions; live-studio providers operate and broadcast our dealer tables; cloud infrastructure companies host our servers and databases. These processors are contractually bound to protect your data and use it only for the specific service they provide. We do not authorise them to sell or use your information for other purposes.
Cookies and tracking
Our website uses cookies to remember your login session, store your language preference, and track site performance. These are functional cookies necessary for domino99 to operate; you can disable them in your browser settings, but doing so may limit your ability to use the platform. We do not use cookies to track you across external websites or to build a profile of your browsing habits outside domino99.
Contact and complaints
If you have a privacy concern, contact our support team through live chat or email. Our team in Jakarta and regional offices in Bandung, Medan, and Surabaya will investigate your concern and respond within 15 business days. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority. We undertake to cooperate fully with any regulatory investigation into our data practices.